Privacy Policy

1. INTRODUCTION

This Website is operated by Luya ( www.luya18k.com ) and www.luya18k.myshopify.com . For the purposes of this privacy policy throughout the Site, the terms “us,” “we,” or “our” refer to Luya, and the terms “User,” “Users,” “Customer,” “Customers,” “You,” and “Your” refer to anyone other than Luya who accesses, browses, transacts with, interacts with, or generates content on our Website, as well as anyone who subscribes to any goods or services offered by Luya. We respect your privacy, and this privacy policy (the “Policy”) explains how your data is collected, used, shared, recorded, and processed. It also describes your rights to access, correct, or restrict our use of your personal information. Unless otherwise stated, this Policy applies when you visit, interact with, or make a purchase on our Website and our social media channels.

This Policy does not apply to third-party websites, services, products or applications, even if they can be accessed through our services.

*You must not use our Website if you do not agree to the terms and conditions contained in these Agreements.

2. WHAT TYPE OF INFORMATION DO WE COLLECT?

When you visit our Website, your data is automatically collected either by us or by third parties on our behalf. Additionally, as you browse the Website, information is automatically collected with the help of tracking technologies about the individual web pages or products you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. Examples of technologies include cookies, pixels, tags, web beacons, and other tracking and analytics technologies used to gather information about your browsing and purchasing behavior. The type of information collected may include the following:

• Usage, display and technical data, including your device identifier or IP address, the referring link through which you accessed the Site, demographic information, time zone, time spent on pages, access times, type of browser you use, pages viewed, when you visit our Website or use it integrated into third-party sites (Facebook, Instagram, YouTube, Google, etc.).
• Registration information you provide when you communicate with us, click on links, create an account, including your first and last name, country of residence, gender, date of birth, email address, username and password.
• Information you provide when you participate in a contest or promotion sponsored by Luya.
• Subscribe to receive our emails.
• The transaction information you provide when you request information or purchase a product or service from us, including your postal code, shipping address, products ordered, purchase date, telephone number, identity document, and payment information.
• Information that you upload or share through our Site using our services.
• Cookies that are installed on your device.

You may also choose to provide other information, such as answering surveys we conduct for research purposes, although you are under no obligation to do so. The information we collect is covered by this Policy, and information collected by third-party websites or platforms is subject to the third party's privacy practices.

3. REGARDING THE VERACITY OF THE PERSONAL DATA COLLECTED

All information provided by the user must be true, complete, and accurate. Each user of the website is solely responsible for the truthfulness and accuracy of the data submitted to the website, thereby releasing Luya from any liability in this regard. Luya also assumes no responsibility for any damages or losses that may arise from the use of such information.

4. HOW LONG DO WE STORE PERSONAL DATA?

The period for which we retain the personal data you provide will not be extended beyond what we deem necessary, although we may retain it indefinitely, unless you notify us of your decision to cancel or delete your data from our database. Luya will always comply with the obligations set forth in Article 28 of the Personal Data Protection Act.

5. HOW IS THE COLLECTED DATA USED?

Once the user provides their free, prior, informed and express consent, we use the collected information in various ways, including:

• To ensure that the content of our Site is presented in the most effective way for you and your computer.
• Provide the products and services you request.
• Process transactions and send you related information (i.e., confirmations and receipts).
• For purposes related to your order, i.e., to inform you about the status of your order or delivery.
• Verify their identity and respond to their comments, questions, requests, and provide customer service.
• To fulfill the obligations stipulated in any contract entered into between you and us.
• To communicate with you about products, services, offers, promotions, and to provide you with news and information that we believe will be of interest to you.
• Manage contests and promotions held with Users. Also, inform and publicize the winners through any media outlet.
• Send you technical notices, updates, security alerts, and administrative and support messages.
• Manage and administer the accounts created on our Site by users.
• To supervise, monitor and moderate the User's behavior and activity in sections where the User can create or generate content, such as comment sections, among others, in order to detect fraudulent and irregular acts.
• We offer you personalized advertising based on your behavior on our platforms, for which we will use third parties.
• To notify you of changes to our services, changes to our terms and conditions, policies and/or any other type of administrative information.
• Transfer User Information to companies that provide cloud-based infrastructure services abroad, in order to host, store, process, and execute User Information
• By subscribing to receive emails, you acknowledge that they are requested and do not qualify as "spam" under current regulations. If you wish to unsubscribe, you can send an opt-out request to WhatsApp at +51 944227778.

6. WHO CAN WE SHARE THE INFORMATION WITH?
   

Personal data is not only created by a user's interactions with our Site. Personal data is also generated from technical processes such as contact forms, comments, and third-party embeds.

• We may share your personal information within the Company with our employees and contractors to deliver our services and products to you.
• Media: If you upload images or videos to our website, website visitors can download and extract any location data from the images on the website (you should avoid uploading images with location data (GPS EXIF) included).
• Mergers and Acquisitions: Information collected from Users, including Personal Data, is considered an asset of Luya. If Luya is acquired as a result of a merger, spin-off, simple reorganization, or other means, including the sale of assets, the information will be transferred to the acquiring third party as part of the sold assets.
• Third-Party Service Providers: We use third-party service providers to collect and process personal information from or about you on our behalf. Examples include data analytics, marketing and advertising services, email and hosting services, customer service and support, customer account hosting, credit card payment processing, and the collection of customer research or satisfaction surveys. They have access to the personal information necessary to perform their functions.
• Legal compliance and security or protection of other rights: We may be required by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence to disclose personal data. We may also disclose data when we believe disclosure is necessary to prevent physical harm or financial loss, to establish, exercise, or defend our legal rights in connection with an investigation of suspected or actual fraud or illegal activity, to enforce our terms and conditions, to protect our operations and users, or otherwise with your consent.

This website may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. COOKIES AND SIMILAR TECHNOLOGIES

Like any other website, Luya uses cookies to provide, protect, and improve our products and services, such as personalizing content, delivering and measuring ads, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use. Read our Cookie Policy to learn more about our use of cookies and the privacy policies of the third parties that own the web analytics tools integrated into our website.

8. PAYMENTS FOR SERVICES THROUGH THIRD PARTIES

When you make a purchase in our Store, payment will be made through third parties (including PayPal, payment gateways, and others). These companies may collect User information, including name, email address, credit or debit card number, among others, in order to process the purchase.

9. OUR POLICY FOR MINORS

Minors should not use our website. If we become aware that we have collected personal data from a child under 18, or the equivalent minimum age according to the jurisdiction of each user's country of residence, we will take steps to delete the data as soon as possible. Please contact us immediately by clicking the Live Chat icon or via WhatsApp at +51 944227778  If we become aware that a child under 18 has provided us with personal data, we will notify you. Finally, if a minor accesses our website through any means, it is presumed that such access has been carried out with the due consent of their parents, guardians, or legal representatives.

10. RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, OPPOSITION AND OBJECTIVE PROCESSING OF DATA

Luya informs you that you have the following rights regarding your personal data:

• Request access to the stored data.
• Request a correction or cancellation.
• Request the limitation of your treatment.
• To oppose the treatment.
• Request the portability of your data.

The exercise of these rights is personal and therefore must be exercised directly by the interested party, which means that any customer, subscriber or collaborator who has provided their data at any time, can contact Luya and request information about the data it has stored and how it obtained it, request the rectification of the same, request the portability of their personal data, oppose the processing, limit its use or request the cancellation of that data in Luya's files.

To exercise your rights of access, rectification, cancellation, portability and opposition, you must send a message to WhatsApp +51 944227778 along with legally valid proof such as a photocopy of your ID card or equivalent.

You have the right to effective judicial protection and to lodge a complaint with the supervisory authority if you consider that the processing of personal data concerning you infringes the Regulation.

11. HOW DO WE PROTECT USER INFORMATION?

To protect your personal data, Luya takes all reasonable precautions and follows industry best practices to prevent its loss, misuse, unauthorized access, disclosure, alteration, or destruction.

The website is hosted on Shopify. Data security is guaranteed, as they take all necessary security measures. You can consult their privacy policy for more information.

12. MANDATORY PURPOSES

• LUYA may use Users' personal data for the following purposes:
• • Sending account confirmation and activation emails.
• • Sending emails for email validation.
• • Sending emails to change your email address.
• • Sending emails notifying you of email updates.
• • Sending purchase order confirmation emails.
• • Sending password recovery emails.
• • Sending password change emails.
• • Sending emails confirming the winner of the LUYA Appreciation Award.
• • Sending subscription payment error emails
• • Sending proof of payment.
• If the User wins any prize, they accept and authorize that their full name or nickname and image may appear in the advertising of the Website, social networks and in general in all promotional material that LUYA considers appropriate, without this implying an obligation on the part of LUYA to remunerate or compensate.
• By accepting the Privacy Policy, Users are waiving any claim to image rights.
• The personal data that Users provide physically or digitally to LUYA will be processed for the purpose of collecting their personal data for the proper functioning of their accounts on the Website, generating reports of the prizes offered by the Website, statistical purposes, analytical purposes, advertising purposes, and evaluation of the quality of the products and services provided.
• Similarly, the information may be transferred to the authorities or third parties authorized by the applicable legislation in the territory of Peru.
• If the subscriber wins a prize, they can choose whether their full real name, first name, or both first and middle names (depending on what they entered, which can be changed in their profile settings) is displayed along with their nickname. They will also have the option to choose whether they want their face shown in the winner's public photo or if they prefer not to. If they choose the latter, a mask or other symbol will be photoshopped over their face to protect their identity.

13. OPTIONAL PURPOSES

• 5.1. Optionally, with the prior and voluntary acceptance of the Users, the personal data of the Users may be used by LUYA for the following purposes:
• • Promotions and offers on products and services.
• • Discounts on products and services.
• • Sending emails with promotions and offers on products and services.
• • Sending emails with discounts on products and services.
• • Sending informational emails (“Newsletter”).
• For optional purposes, LUYA may share your information with companies with which it establishes commercial links and strategic partnerships, all for the benefit of the User.

14. ACCEPTANCE AND CONSENT

As a Website User, you declare that you have been informed of the conditions regarding the protection of personal data, and you accept and consent to the processing of said data by Luya in the manner and for the purposes indicated in this Privacy Policy.

15. CHANGES AND UPDATES TO THIS POLICY

We may modify, update, or supplement this Policy at any time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may send you additional notice (such as an email notification). We encourage you to review this policy each time you interact with us to stay informed about our information practices and how you can help protect your privacy. Furthermore, if Luya uses personal information that was not originally authorized by the user, we will notify users of the new processing and give them the opportunity to withdraw their consent if they do not agree.

If you do not agree with the review and modification of the Policy, you must immediately stop using our services.

16. APPLICABLE LAW AND JURISDICTION

This Privacy Policy is governed by Peruvian law and any dispute arising in relation to its validity, application or interpretation, including the Terms and Conditions, will be resolved in the courts within the Republic of Peru.

17. OUR TERMS AND CONDITIONS

Please review our Terms and Conditions here.

18. CONTACT

If you have any questions, comments, or need more information about our privacy policy, please feel free to contact us by simply clicking on the live chat icon or via WhatsApp: +51 944227778.