1.1 We work with the leading companies in the sector:
- Olva Courier
- Southern Cross Transport
- Mobile bus
- El Dorado Transport
- Emtrafesa Transport
- Ittsa Transport
- Among others
1.2 Delivery methods:
1.2.1 Delivery
Delivery will be made to the address indicated by the customer. The person receiving the order must have their physical ID and sign the courier's receipt and delivery note. The person receiving the product is responsible for checking the packaging before the carrier leaves. If you authorize a person to receive the product in your absence, it is essential that they have their ID during the delivery (products will not be delivered to minors).
Office deliveries will only be made to the person who placed the order (or the person they indicate to us in advance) and they must bring their physical ID and shipping code (if applicable).
Shipping details will be provided upon confirmation of purchase.
Delivery time varies depending on the destination (1 to 4 business days)
1.2.2 Store Dispatch
With prior coordination, in-store pickup will be at CC Boulevard, 2nd floor, Stand B-1 – Abichuelas Store (only for Trujillo)
At the time of delivery, the person receiving the product must have their physical ID card, and is also responsible for checking the delivered jewelry.
The estimated production time for your order is 4 to 15 business days. If we anticipate any changes to your order's timeline, we will contact you as soon as possible. If you need an urgent order, we're here to help! Simply click the live chat icon or contact us via WhatsApp at +51 944227778 to arrange production.
2. INTERNATIONAL SHIPPING
For your convenience, we are happy to ship our products worldwide. For detailed information on shipping times and charges, please click the live chat icon or contact us via WhatsApp at +51 944227778 .
- Please note:
* The above delivery times are estimates provided by our courier companies, so Luya is not responsible for any delays after shipment. Delays occasionally occur due to uncontrollable factors, such as weather changes, but rest assured that Luya will do everything possible to minimize any inconvenience that may arise.
Any import duties, taxes, and customs charges are the buyer's responsibility. These are levied by your country and are beyond our control. Please check with your country's customs office to determine what these additional costs, if any, will be.
3. TRACKING MY ORDER
Once your order has shipped, you will receive a shipping notification to your email address with your tracking details. If your package hasn't arrived within the estimated timeframe, or if you have any further questions about your shipment, we're here to help! Simply click the live chat icon or contact us via WhatsApp: +51 944227778
Address details
Orders are processed as quickly as possible, so we suggest you provide a correct and complete shipping address. If your shipping address is different from your billing address, please specify it during checkout.
